Fort Worth City Credit Union

Friendliest most compassionate wonderful people that helped me get through the loss of my wife and get a handle on things as I didn’t know what to do about anything with bills and the bank

Mother of 2 little ones I stay busy. I love having my kids accounts attached with mine (less is more) . After this new improvement/app; A week went by and I couldn’t get anyone to call me back or solve the problem of our accounts separating. Thanks to Trevor & Breanna online chat through this new app, all problems solved. My fiancé said y’all were the best and I see why he’s stayed with Fort Worth City Credut Union for over 30 years. Thanks guys

Before the so- called upgrade it was so easy to do my banking. A click here, a click there and my transactions were done in a manner of minutes. In some cases less than a minute. I could access ALL the accounts we have. But not now. Now I have sign into one and do a few things, sign out. Then sign back in to the other account. Why didn’t you do a pilot program with actual users? I DO NOT like this system at all. It is a downgrade not an upgrade. In fact I would like to fire the person that approved this. In case I didn’t make it clear I AM NOT HAPPY.