Food Lion

I get that maintaining an app database either prices, sales, etc is difficult but food lion has over a thousand stores and should have an app that can give detailed information about an order. I had an order sent to a different state and the app does show it as cancelled or reversed. I called the store but the app shows nothing. I had to look on every page of the app to find relevant info on how to cancelled an incorrect order. I’m on a limited income. I’ve not had food for three days because the first incorrect order was all the money I had. I have kidney disease on an extremely limited diet. I’m so miserable. The chat function in the app doesn’t answer any questions. It will say “sorry I can’t help with that “ and offer suggestions relevant to the covid 19 pandemic in 2020. It’s 2026 I’m not worried about contactless delivery and mask mandates. Do better food lion. Food lion is the only grocery store in my town. Once this order is resolved I will never use this app or this store again. Update: still no refund on order sent to wrong food lion in. Wrong state. I’ve called the store and corporate but nothing. Friday overnight will have been a week. I’m annoyed any hungry. I don’t have money for other groceries. This store is a joke. No care, no concern. Nothing but attitude and the app offers no status or updates

The app and the website both are constantly trying to change me back to a different store that I have never shopped at before that is three times as far from my house as the store I pick. I keep changing it back every time I catch it, but the most recent time I did not catch that it had changed it, and I ended up sitting at the wrong store waiting for my order. The second I realized that that was what happened, I called the store that the order had gone to and said I would be there in 10 minutes. When I got there the person who brought out my was incredibly rude to me, had a horrible sour face on and said “you know you’re not allowed to press the button until you’re actually here” when I explained to her what had happened because apparently whoever answered the phone had not, she did not respond to me at all, she just silently put the groceries in my car with that same sour face on. I know that there’s no single person in charge of the staff at individual stores and the app, but they work together to create the entire customer experience and my customer experience today was abysmal. Not only did I have to do an extra 20 minutes of driving for a grocery pick up that I paid money to make quicker, I got the joy of being chewed out by the person who brought out my groceries, and not even receiving a apology when she realized that it was not my fault.

I recently used the Food Lion app to place a grocery pickup order and overall, I found the experience quite positive. The app is very user-friendly and provides multiple notifications via email, text, and push notification, which is helpful to stay updated. However, finding the actual pickup location was a bit challenging. I arrived at 2:00 PM for my 2:00-3:00 PM pickup slot and notified the app that I had arrived. By 2:15 PM, I was unsure if I was in the right place, so I called the store. The employee who assisted me was very helpful and promptly brought my groceries out to me. One concern I had was after the checkout process; the app reverted to a Boston location even though I am in Delaware. Fortunately, the pickup was correctly scheduled for my local store. While the app is easy to use, I would appreciate a more specific timeline for picking up orders rather than the current one-hour window. This would help make the process smoother and more predictable. Overall, a good app with some room for improvement regarding pickup instructions and timeline specificity.