Flores Mobile

Please fix your app. I want to submit a claim, but the app tells me that i need my settings to allow access to the camera or photos even though I already allow it to access them and/or have selected a photo to upload yet the app still will not upload a photo. It does not allow me to submit a claim online and keeps telling me to use the app. But your app doesn’t work. Let me access my money. It used to work in the past I’ve had this for years and all of a sudden it doesn’t work anymore? What the heck has happened?

If you are a benefits manager and want to take care of your employees in a manner that is helpful to your employees, choose another company to manage the health savings accounts. I submitted receipts for items purchased this year during the specified grace period for the previous years coverage. They paid it out of current year funds and left the money I was trying to use up from last year in the account. Three times, receipts were submitted but they couldn’t process in the correct year. It’s like they want people to loose money. This app just magnifies the problems with this company. Doesn’t surprise me.

As with the person who commented on October 13, the app no longer allows me to upload a claim. This feature used to work very well, but trying to submit a claim in October was a bust. I thought to change from “zoomed” to “standard “ display, and at that point I submitted my October claim. I tried to do the same in November and it is just as described in the comment from October 13. I even removed the app and reloaded it. I tried “zoom” setting and “standard” setting. Nothing is working. It isn’t possible to file another way (electronically) - I can’t go to the website and upload. This used to work EASILY and is broken. It’s as if the app wasn’t tested for this basic functionality on all devices. I explained to my rep that there was a flaw, and I hoped for an update, but we are stuck with “the claim is not complete” and something missing from the submit screen that would make the spp function as it used to. Poor work on the update, developers. I used to test software, and it appears this basic functionality was not checked.