eXciteOSA®

After 10 months of therapy the mild to moderate sleep apnea is virtually gone. Sleep scores are consistently good and I can’t remember the last time I awoke with that feeling of gasping for air, it’s been months. My only complaint is the app experience is totally at odds with my experience with the device. I’m not getting any glitches or issues anymore but it’s just such a subpar app relative to today’s standards. It has the feel of apps that are connected with companies barely making it and not able to afford real progress and refinement. Or alternatively, just don’t care about client experience at all. It’s a shame because the device seems to have real value. I hope this changes for the better in the future. Would be great if the app was a positive attribute and not an impediment. An example of poor quality is the reaction time feedback test. I have yet to make it to the end of a test without it stopping responding to tapping on green. Works for some time then gets less and less responsive, then just doesn’t respond at all. I keep hoping it will work till the end because it is fun and might supply some useful feedback, but no such luck.

App has been terrible for me. Here’s why…1. There is a compliance schedule, but the app does not tell you what it is and it is hard to find elsewhere. Miss too many days of treatment, and you are reset to the beginning without explanation. This is a PITA because electrocuting one’s tongue for 20 minutes a day any more than necessary stinks. (App should state compliance criteria clearly at beginning of therapy so users are fully informed) 2. App requires internet. This is a problem if you are trying to continue therapy while in a remote location or don’t have internet access. Miss too many days and you will be reset. (App should allow offline therapy for a period, syncing later when internet is available) 3. App only warns of low battery as you start therapy, so you must charge the unit instead of doing therapy at the desired time. It’s a problem if you don’t have time to do therapy later that day as you lose a day for compliance. (App should proactively warn at end of session that battery is too low for next session.) 4. App has frozen just before completing a session, so I lost a day for compliance as I was not going to suffer through another 20 minutes of zapping my tongue after already doing it for 19+ minutes. So, now I restart therapy at square one for the second time because of these issues. Not pleased!

The device is only as good as the app that is required to use it. I was almost going to provide a glowing video review for the device which has greatly improved my sleep apnea symptoms UNTIL over a week ago when the app showed I needed to wait over 500 hours to do a session. It is in countdown mode and the app software specialist has yet been able to fix this problem for me. I now have Lost all trust in this device. Sleep apnea can cause multiple health issues and I thought I found a lifesaver in this device. Unfortunately I have come to realize that this therapy may not be sustainable. Sad that what I thought was finally the answer to my sleep apnea is nothing more than a pipe dream. They need a backup plan for when the app fails. I do not yet know the status of the fix . My app is still counting down with 200+ hours to go. In the meantime, I am losing sleep😭