EseeCloud(IP Pro, VR Cam)

I am currently in the process of working out the issues with customer service. But I bought my cameras in October 2024 and the notifications come after the person leaves so I can never use the talk function. The app tells me my service expired 2 weeks before it has. Last month I was told service expired paid it and somehow each cameras fee came ten days apart but still early on both. When I renew my service A box pops up saying I need to turn on motion detection, problem is motion detection is on. Sometimes it detects motion sometimes it does not. Sometimes I can’t play back the video feeds shows it detected motion but there’s no video saved. Yesterday I had 3 days of video I was able to view today I have 7 days of video. I’m unsure if this is all app issues or if it’s device issues but we’re trying to figure that out. Other than these many issues I am happy with the app it is very easy to use just hope we can fix these issues so I can be 100% satisfied with the app. I will review again once I work more with customer service.

Update: after reading other reviews (how to fix the swipe) I did delete the app and added back- works great! (I added 4 stars but keeping a star off due to the feedback/help section not working) Fix the app and I will update my review. It’s very frustrating that the app used to work and seems to get worse each update. I have this system for my home and business. I used to be able to pull up the business or residential group of cameras and when pulled up - be able to swipe (to view the next camera image) now you can’t. It’s very frustrating to have to go out of the view and select a different angle/view to view live monitoring. (I originally only had this system at my home- the video quality was decent, APP at that time- decent, purchased a 2nd systems for our business- app worked great for several months. Now it is horrible!) Another HUGE frustration- you can’t even submit “help/feedback” through the app (you fill out the form but yet it doesn’t allow you to submit the help/feedback form. It wants you to select a image but when trying to select a image (that also doesn’t work). So the bottom line- they want you to think you can submit feedback or help through the app but it’s just for looks apparently.

TO THE CREATORS OF THIS APP: please please please DO NOT UPDATE EseeCloud. It is working very well. If you update it, it may stop working. For example, programmers from other companies have updated their P2P monitoring app and they have either all stopped working altogether or contain countless bugs in them. These apps include: P2PWIFICAM and FREEIP and XMeye. After their update they became really lousy. As a result, people have stopped buying 4CH/8CH CCTV NVRs that are associated with these apps. If you update EseeCloud and it stops working, people will STOP BUYING the NVR that uses EseeCloud. And that includes me. (For users, if this app works, do not update it should there be a new version. Also try not to upgrade your iPad from 10.3.1 to 11.0.3. Plus you can also download apps similar to EseeCloud like IP-PRO and CORSEE). Finally, a tip to the programmers: If you feel the need to update this app, leave EseeCloud in the apple store to let users download the old version. Then when you create a new version, call it EseeCloud2 or EseeCloud3 or EseeCloud4...etc. This gives users a WIDER CHOICE OF APPS that fit their system. Lastly, your current app is already good enough for most users. No need to update it to a new version. You have done a good job (25 October 2017).