Dunkin'

I am a multi day regular customer here… known for my large strawberry or mango pineapple refreshers with regular milk and cold foam…that’s my order everyday, most days a few times a day. This is a really great Dunkin! The best in my book of Dunkin’s (and I travel a lot). I have made lots of Dunkin friends that I see daily and some that recently left to work other jobs due to them growing up and getting out of college etc. and I miss the ones that have recently left SOOO badly! Loved them! But I will always enjoy my “cup of happiness” as one long time worker calls it. Every other Dunkin I stop in at ALWAYS has an issue with making my drink how I personally ask for it… a refresher with regular milk. All other Dunkin’s give me rudeness and attitude… they will over charge me and everything. The Dunkin in Hickory NC by my workplace is one of them that’s always over charging me and rude often. This Dunkin on Broad street in Statesville would NEVER treat me that way. They see how much money I spend daily with this company. I usually buy no less than 2/3 large refreshers at one visit (kids want them too). This Dunkin will always meet me with a smile and be so kind and make my drink how I WANT it made cause it’s my money and I’m the one drinking it. Makes perfect sense to me! Love my Dunkin family! Shout out to Dan the manager for making such a great crew every time all the time!

Well I have to say Dunkin in Tiffin is by far hands down pretty amazing 😊 there is one exception though and I hate to have to say this… but there is an older black women that did work and not sure if she still does but she is extremely rude and makes sure to make customers feel uncomfortable if for whatever reason she don’t like them… I was in the Tiffin location and she was talking sooooo loud about a lady having perfume on so strong you could taste and everything on Dunkin could taste it. She asked her daughter if it was her that snarled that strong and her daughter said she wasn’t sure and when the lady asked the black girl defiantly said yes ma’am it’s you, not trying to be mean but that crazy strong and you have ALOOOOOT on. Now read my caps lock and you get the gist of how she spoke to her… The nice lady just said sorry and she explained about a car accident that made it to where she can only smell very very litte and she does have any around to tell her if it’s to much as she lives alone… That broke my heart and I wanted to punch the said employee in the face but I refrained from any violence and straight when to respect, politeness, and encouragement. Now obviously I asked the assistant manager or team lead or what we she is and said that was very rude, you know nothing about this lady to judge her on “ANYTHING” and that I’m truly surprised that someone like her even still had a job in customer service. Now was that nice of me probably not but what she said was worse. I was defending someone from a bully… 🥰🥰🥰

I want this app to work as well as it intends to, but I have several concerns. The fact that you can earn free coffee with loyalty points is amazing! Truly that is what got me hooked and coming back for more. HOWEVER (note how serious I am with all caps), every time they have a Perks Week to reward the loyalty members, the app experiences multiple glitches. These glitches all center around the feature which pertains to the reward (i.e. on-the-go ordering) not working during the reward period. Frustrating to be sure. Today the reward function once again didn’t work, and they did not extend the period of access or compensate in any way for the malfunction. They just sent an apology email. This was not comforting to a coffee-less me. In general they are not offering as many perks in the regular usage of the app as they used to. They simply put the specials they are already running for the stores on the app. They pretend it’s an exclusive perk, but who’s fooled? I would also like the app to allow you to add smaller denominations to your card. Lastly, the on-the-go order is great in theory but if you choose to go to the drive thru to pick up your order, you save no time. You have to pull in line behind everyone else so I don’t see how that is at all a good option. You must plan to pick up inside if you want to skip the line. I really like the Dunkin' Donuts I go to regularly as the employees are so friendly and helpful, but I find that I’m using the app less and less due to regularly being disappointed in its performance. It looks like my relationship with Dunkin’ is on the rocks. (I hope you enjoyed this passionate review)