Tropical Smoothie Cafe

Update: one week later. Changing review to 4Stars - don’t know if app developers saw my (and others reviews about Apple Pay) but issue seems to have been fixed. Leaving a star off because I still think the app’s customer service options are not thought through. I would have reported the below through the app but it’s self guided complaint process doesn’t allow that. Hey App Developers, not trying to call you out but you don’t leave us any options to give feedback to you directly in the app itself. It routed my feedback to the store itself. Up until a week ago I’d have rated this app highly but for some reason, the Apple Pay option on my account disappeared when I was finalizing an order. My payment options on my profile show an expired card that it won’t let me delete (I go through the process of deleting it but it doesn’t actually delete) and it also has no option for me to add my new credit card. I use Apple Pay in the past because even before this snafu the app would constantly erase my saved CC information. Best part is the App’s ‘Contact Us’ options are limited to specific options that you must select. The option ‘App and Online Orders’ doesn’t actually allow you to lodge a problem about the app. Its only about your specific order. So I went ahead and tried to give this feedback via this route and the next day my local store (who I had to “file an issue against” just to advance my issue in the app reporting system) called to tell me they couldn’t do any app support and to report it through the app. Not their fault at the store, actually good response time. App developers though? Haven’t seen a way to get a word to you so happy to adjust if anyone sees this.

Hey please for the love of God bring back your watermelon smoothie drink and if you don’t already add some good honey and granola to your peanut butter banana wrap. I love your wrap, but I think I add my own granola and honey. But please make your watermelon smoothie all year round. It’s spring and I can’t get it and I live in louisiana so I want watermelon drinks that taste fantastic, and yours does. Can you please try to make more refreshing watermelon drinks. Merci beaucoup. I tried ordering my friend some stuff from your place but the delivery people never speak English in her state and it never makes it which drives me insane and they have the nerve to charge me for it, when the people admit they don’t speak English so how the heck can they find a place! Anyway make sure whoever does your deliveries that you make sure the company hires people that understand English and can follow directions. That’s a loss of money for y’all because I can’t deliver it out of state, so I have given up trying to get her your wonderful food and drinks. It’s a huge problem because on Reddit I see many people complaining about delivery services hiring people that can understand English or follow directions. I love your restaurant and your watermelon smoothie is to die for. They charged me for the delivery several times and my poor friend didn’t get anything and I was billed. I tried again and same thing happened, one time it made it but the drinks were spilled and she didn’t have the right food, so it’s crazy, that never happens to me in my city. I have issues with deliveries at times but not where the driver speaks no English and admits they can’t understand directions. I only tell you this because you are a big client to door dash, grub hub, postmates and ubereats so you can make sure you tell them your deliveries aren’t being delivered and your customers are still being charged. I tired several delivery services and it was an issue.

Umm YES! We all do. That is why you go in the first place.I have tried every single smoothie joint in Utah County from Payson to Lehi and nothing compares to Tropical Smoothie Cafe!! They have excellent menu choices with the ability to boost your smoothie, not to mention fantastic lunches and staff. However let’s be honest most of the time I go just to get a great smoothie. Their recipes are fantastic, the taste is amazing, and you can tell that they use real fruit and real ingredients!! Every single member there is awesome, so sweet and quick to recommend their app and rewards. Of course I listened and downloaded the app because of how frequently I go here we are talking every single day. Not only do you get rewards points every single dollar that you spend but they also do random surveys and promos so that you are constantly saving money. Plus a cute birthday gift! All I have to say is if you haven’t been you need to go and I do not write reviews for anybody!! Ari B (sorry if I got your name wrong hun ) is fantastic she already recognizes that I go there so frequently and knows my order by heart, she definitely deserves praise 🙌🏼🙌🏼 love it love it love it.