Delta Dental Mobile App

This app is complete garbage. I can’t log in from the Home Screen despite deleting and reloading the app multiple times. The help desk is useless and just tells me to keep trying. The website is garbage as well and in order to pay my bill I have to call and get a special link. I guess their tech group as a whole is fairly useless. Update 12/24: I received an email purporting to be a developer response to my review giving me a link to provide more information about my issue. The link took me to their Mobile App FAQ page which gave me a bunch of worthless information and no place to input anything. The “contact us here” link takes me to a sales page. If anyone ever reads this, my latest problem is that the app won’t even connect to the server. So, in conclusion, this worthless app is now even worthlessier.

I was walking the dog after a dental procedure and wanted to check in on my Delta dental benefits. I tried loading the website, but the member portal is so bloated and Janky. It just wouldn’t open on my phone on 5G so I figured I’d give the app a shot because I figured it was a lot of client library loading that was causing problems. After downloading the app and logging in it worked perfectly. I could see my benefits and authenticate and even offered to set up Face ID. So the app worked very well and had all the info I was hoping to get. I would give the member portal zero stars, however. I don’t know what needs to be done, but the page load is monstrous and needs to be optimized. Also, during authentication, I got to see the actual name of the auth provider something something – prod. That felt a little janky and didn’t feel like something the user should see but I’m glad it wasn’t – dev or – stage 😓

So what’s the point of this app anyway???? In previous years I was able to see benefits, coverage, if my spouse was still covered, track claims, etc. Got a claim letter in the mail that doesn’t look right so I go to my trusty Delta app and I’m told the app has been retired and I need to download the new version. Done! Open it and there is NO benefits info, no info about dependents and no info on my current claim!!! I try looking in the “more” section and an alert comes up that the info I am looking for “will be available in 2022…..um it’s January 2022 right now so why is this not available???? DO NOT waste your time even Spaniard if this app it is useless and now you will NOT have access to your delta info. Unacceptable! How are you supposed to manage your insurance this way. Additionally trying to post this review and every “nickname” I choose supposedly has been taken!!