Dan Murphy's

Another app that has too many bells and whistles but really needs to first focus on getting the basics right. It’s infuriating to be able to search for something, having selected the setting not to show out of stock items, only to get to your cart and find that the case of wine you wanted has to be deleted because there are “only X bottles” - seriously, do not let someone add a case of something if you can’t sell a case of that thing. If I wanted three bottles, I would have ordered 3 bottles. Search functionality leaves a lot to be desired - often the only way to get to a product at a given price point is by showing all the products, sorting by price and then endlessly scrolling. Take for example a Cab Sauv: I should be able to say “show me all Cab Sauv that has a price in the region of $ X. Instead, you have to Search for Wine > Cab Sauvignon > filter by price > high to low > scroll endlessly and notice that it doesn’t actually sort by price properly. In the last month: authentication issues - utterly frustrating to find that every time you open the app you are logged out, and then you have to go through the verification, 2FA, login, only to find yourself back at the login screen. Awful. Inability to contact support from the App Store. The “Support” link in the store just links back to the DM web site which offers a chat function, which means I can’t communicate with you other than basically waiting on chat. Just not good practice.

I love shopping at Dan Murphy’s . I do all my shopping for alcohol there. The staff are very friendly and always happy to help. The staff approach you to see if they can help which is appreciated. Nothing worse is looking for a staff member for help and can’t find anyone like in other retail shops it doesn’t help for your shopping experience you just want to get out there. Customer always comes first if you didn’t have staff around you just don’t go back. Dan’s believes in customer service and they are great doing that. The staff are very informative which help when deciding what wine you need to go with certain food. The other thing I love about Dan’s is the online experience easy to find what you looking for and help is always there too. They have great pick up service you order online and it’s ready in 30 mins. I found it’s ready for pick less than 30 mins when I ordered items. The easy of driving past and haven’t time to go inside I go for quick pick up and the staff there too are very friendly as well. As far as I’m concerned other places can learn a lot from Dan’s about customer service. I know as I worked in retail all my life. GREAT WORK guys keep up the great work. Cindy

Sadly Dan Murphy’s recent pricing on products has made them more expensive than the majority of their competitors, even with members discounting there’s only a couple of cents difference in the competitors normal prices, without the members discount the price on some products is $20 more expensive than their competitors! As I order online it’s become an absolute pain to have to go to the customer service chat line that in some cases you have to wait for someone to get to you and then go through the drawn out process to price match, you also need to clarify if your purchasing more than 1 of the product or you have to go through the entire process again. I’ve always been a loyal customer but sadly especially at a time when having a drink is becoming a luxury I have to consider a revaluation when making my purchases