ComEd - An Exelon Company

Downloaded this App after a ComEd lineman was working on installing new services at the house being built in the neighborhood. He mentioned to several of us what a great tool it was to get a picture of electrical usage and ways to save. Well, it basically is a paperweight on my laptop as most all the features don’t work. It’s worthless to me because if I click on “my usage data” it spins endlessly without showing any data. Clicking on “my home data” says unable to retrieve data, try again later………it’s been 2 months, how much later should I wait? Click on “top 5 energy tips”, same thing…..try again later…….maybe if I wait 3 months will it work.? Very frustrating to say the least! Any chance of fixing this or should I just delete it and forget about it? I really don’t need an app to only tell me what my bill is, I get a monthly email from ComEd for that.

I’ve called can’t get thru. When I do too many prompts to go thru before you get a person! I just got a text on my front page. It said if u have a problem playing ur bill call customer service, that’s a joke. I used to love your customer service but now it’s just a mess!! I do have a life, waiting over 15 minutes is ridiculous. Then it tells you call on certain days when not busy, you get sane answer we’re very busy today!!! Wow. Last month it took three different days in same week to get to talk to a person!!! I can’t get that time back I wasted holding my cell waiting!!!

Why make future-scheduling payments the default option? Every other app or electronic bill payment option with any other company sets the current day or next day as the default date when making a payment. This inconsistency with the norm makes no sense. When I use other apps or online bill payments, I don’t have to take extra steps unless I want to defer my payment to a future date. Here, when I just want to pay my bill now, I have to take extra steps to change the date to now. Also, if there is an issue with the payment method (such as the wrong card expiration date in my case), you are not informed that it is declined right away. You receive a confirmation number as if it has been successfully processed, and have to follow up later to confirm if it went through. The whole point of this app is to make it convenient to review and pay your bill quickly. By today’s standards, this app does not yet fully achieve that goal.