Delmarva Power

I’ll honestly think Delmarva and the state and staff can do better and help & can help stop the madness of cut off services with the ones that do try and pay what they can bring down they bill ! Or try to make a payment on less drop hours at work instead y’all have scams third party’s that lie about literally helping these people bills or account! Coverage instead they raise their prices and bills up ! & then yall give people payment plans then if you hit hardship more on top of the existing payments you owe and your bill 200$ left of the bill it set you back to the 1000$ bill that made you come on the payment plan ! I’n the first place of why people go on the payment plan not to be set back over and over and not for a bill be 900$ for one bill cycle reduces the kwg and payments till trump raise people work hours and pay to be able to afford this and not be homeless or have kids in the dark shouldn’t be no reason a kid Have to be with out electricity! Because hardship and can’t pay these ridiculous prices and then cut you off cause you didn’t make the whole payment but half the payment. And cut you off for you have to pay reconnection and pay again what you just paid half of ! Plus double is ridiculous! Delmarva! Fighting up and tightening up !

I got an overdraft fee and when I called to get a refund, they said that it would be refunded to my account in three days. It was not. Then, when I called Delmarva directly they said the agent should not have told me that the money will be refunded back into my checking account. Then they went on to say that I can only get my refund by check and that it could take up to 14 days. I didn’t get that check until a month later and when I went to try and cash it, I was not able to cash it. Then I had to call a company that is responsible for refund checks I had to repeat my story at least three times and then they told me to call Delmarva and give them a callback number, giving them permission to let me cash the check. When I call Delmarva instead of them taking the number I had to repeat my story over again, and then listen to them. Tell me what my balance was. All I wanted was my refund back the system said they weren’t able to process my payment. So I signed out waited got on the app again and I was able to pay my bill. This was their mistake, and it was so easy for them to charge me twice but here I am almost 3 months later still waiting on my refund so I cannot give a good rating to this app. It’s cost me food, gas, overdraft fees, and stress. Very unhappy customer

1. This site never sends me an Ebill despite having a correct email. I have to remember to check the site to find out if I have been billed. 2. You cannot adjust the thermostat from the app and must go into the website. 3. I have emailed Delmarva as instructed with issues concerning the app but never receive a response.