Citrix Workspace

This app is fantastic when I need to access a virtual desktop in a pinch. I would consider this app perfect for my needs if a couple of things were fixed: 1. When you favorite apps or desktops on web, and an app is deprecated or you lose access to it, it no longer shows as a favorite. However, on the mobile app, there is seemingly no way to refresh your favorited apps/desktops, and when you click on a favorited app you don’t have access to anymore, it gives you a generic error message rather than simply indicating you need to refresh your apps. Since you can only refresh apps by swiping down on the apps tab, this is very confusing if you work in an environment that has apps that frequently change. Providing a method of refreshing apps from the favorites screen would solve this issue, or periodically refreshing apps on app launch (something I have never seen happen as a fairly longtime user). 2. Lack of support for FIDO2 security keys on the iOS app (I don’t use the iPadOS app) is a real bummer. Our organization requires regularly authenticating to web applications with a FIDO2 security key, but I have not found a way to bridge this device to remote desktops on the mobile app. It does seem to be possible to pair external mice and other devices, so expanding this to support FIDO keys would be super helpful.

I used to be able to use this app just fine on my iPad. Then out of nowhere, it just started acting up on me. I can’t use my magic keyboard unless the onscreen keyboard is toggled. You can imagine how annoying it is to try to work and navigate around your screen with a big digital keyboard in the way. But what really drove this review was that, as of recent, it randomly logs me out multiple times throughout the day. When this happens, it won’t notify me, the only way I know is because the app will start glitching and won’t allow me to click or type anything at all. This obviously is extremely disruptive to my work since I have to log in again every time with a 2-step verification. But as of today, regardless if I’m logged in, the keyboard will not type at all. Keep in mind, my trackpad works just fine, but it doesn’t allow me to actually type. The pop up box for the word suggestions is picking up the letters I enter, but they are not displaying on the virtual desktop. You can see the type tool blinking as it usually does when you’re typing in a Word docs, for example, but no words actually populate. Each time I’ve reached out to Citrix, they tell me they can’t help.

Aside from being my personal device, my phone also doubles as my work phone. It’s nice to know that if I needed to jump into work for a moment that I can log in and [kind of] get things done. My only complaint is that even with a large phone screen (iPhone 11 Pro Max), it can be cumbersome to navigate things. Not sure if this is a Citrix app issue or the software that allows me to use Citrix to log in remotely. That’s my only reason for a 4 star rating. While it’s nice to have the option to work whenever/wherever I need to, it sometimes takes pinpoint precision to properly “click” things like scroll bars and drop down menus. Again, not sure if this is the app’s issue, but other than that, great app.