Citrix Secure Hub

The app works great for access work email. However, I’ve recently upgraded to the iPhone 13pro and when reinstalling the app, it requires new device steps that have now negatively impacted the use of my phone outside of the app. I can no longer take screenshots on my device while having this app installed. Extremely frustrating-hopefully this will be fixed now that the issue has been brought to your attention.

I’m writing this review with so much anger. All the “secure” apps require authentication through this “secure hub”. What kind of user experience is this considering it’s already 2020 when most apps could stay logged in permanently. While this app would ask for a re-login every so often. And it takes such a looooooooooong time to get connected. Recently it started to act more dysfunctional. “Secure Mail” would pop a message when you open it saying the app has been removed and I have to delete the app. “Secure Hub”, in the mean time, is completely logged out as if it was never configured before. For your reference of how frequent this is, it has happened 3 times last week alone. And the configuration process would also fail most of the time or take very long to pass to the next stage. Like most users here, this is the corporate email that our firm made us use. I guess the Citrix sales team is just amazing that they can sell this garbage to a corporate. And think about how big of a deal that is! Of course they don’t have to care about our reviews here since they only have to convince the corporate leader to make a huuuuuuge sale! What a garbage....

There appears to be zero quality control or testing for this app. To list in detail all the errors, bugs, and just plain stupid design that exist in SecureHub would both bore and frighten you, so I speak in the abstract. Nearly every move one makes using this is met with either an error message or some cryptic, ambiguous prompt that serves to confuse even the most alert and savvy users. Things just won’t work, then maybe sometimes they will, it’s a crapshoot. The random timeouts and frequent need to completely re-enroll or re-install are alone enough to rate this a Zero (I gave 1 star only because zero isn’t allowed). This is NOT an app that any company should use for any critical functions. I write this as a corporate user forced to use this. This is actually my second review—I had written one about 3 years ago when first faced with this mess. Some folks I spoke about it said “It’s new, give them a chance to work out the bugs and mature the product”. It’s been 3 years. It’s still garbage.