Cider Casino - Real Money

I am 18 years old and wanted a way to spend try to win some extra money once in a while, with my age it is hard to find places that allow you to gamble. Luckily this app allows you to be 18. When it comes to gameplay they have a lot of games to choose from, which is very nice and gives you a variety. Now the app is a casino, so your not always going to win, but I would like to say the win rates seem to be pretty good, you lose some but you also seem to win more then other apps. Cash outs are easy and can be a wait up to a few days but they are usually quick about it. They offer a lot of free chances to get credits to play also, like daily rewards, share with your friends, and more. So it makes it fun to check in everyday to get a few plays in for free. I really enjoyed this app and in my experience it has treated me well. 10/10, 5 gold stars and out 5 gold stars.

I like the game until I was unable to redeem after I’ve deposited multiple times upon trying to redeem it asks for ID I uploaded my photos which unless accepted it will not allow you to even request redemption so after multiple times to get the pictures perfect without any glares and clear to read it accepts and allows me to request a redemption of my funds well after a few days and still not received I contact support it says 24 hours then still not received I contact again and they said I haven’t validated my ID and to do so I gotta put the redemption request etc the entire process i had already completed and my funds are already in the redemption process so I don’t have anything to request to redeem again to do the exact same process again so they to me are just dragging me along telling me to do something I’ve done once and I cannot even do again while funds are in pending redemption and I’m not going to deposit again that’s for sure so I’m going to have to request refunds on my deposits to apparently get my money back since they are saying I haven’t validated my ID when there’s no way if I haven’t that my funds could be in a pending redemption process because you have to validate your ID to even request it so some people who say the have no issue must be the lucky ones cause I’ve had nothing but issues getting my money back as winnings they sure have no problem taking a deposit from you though better believe that

I generally don’t write reviews. However, I feel one is warranted here. I won money on two different occasions within a few hours of each other on this app. I submitted a redemption request for both at the same time. After four days of not seeing the deposits, I reached out to the customer support team through the contact function in their app. It turns out that they had one number wrong in my deposit account and sent it to the wrong place. The team told me I needed to fill out another verification. This makes good sense. However the link they have sent me now 10 TIMES has not worked. Each time we’ve tried multiple steps. My camera permissions are correct in my phone. The app itself does not allow for camera permissions. I have literally spent hours going around in circles with the customer service team, following the same steps, sending screenshots, etc. Half the time it feels like it’s an automated response. The other times it feels like real people may be involved but are not demonstrating competence in being able to escalate to a new solution. It is starting to feel like this is a scam. What started out as fun has turned into an energy drain.