Chick-fil-A

The last 3 times I have been to Chick Fil A, Robt C Daniel Pkwy, augusya, Ga, I ordered at home from the app, then went to pick up my order. My order wasnt ready. My order wasnt even showing up on my app. Even though my card was charges. There was nowhere in the app for me to contact the store to let them know what parking spot I was in for curbside pickup. So Today I tried to call them. The first 3 times no one answered the phone. The fourth try, someone finally answered. By then it was 10:35 am and he said breakfast was over at 10:30. Even though I placed my order before 10 am. Due to app not working properly. And them not answering the phone for 10 mins, it was after 10:30 due to no fault of my own. The restaurant is closed for going inside so that was not an option. So I had to leave with no food. I went down the st to Another place. He wasnt even very apologetic. He came back out with a telephone # I could call. He had a drink in his hand ( my order, that i didn’t get, included a drink). I thought he was going to give it to me. Since I had no food or drink due to the app. But no, he was taking it to someone else. I had actually thought he might at least bring me some kind of food to make up for me not getting order due to the app. But no- nothing. Just “ call this #”. For help with the app. Not very good customer service. He didn’t even say he was sorry for the inconvenience. Very disappointed with chick fil a right now. The app has also not given me any points for any of my prior orders.

The first issue - I ordered food to be picked up curbside. After checking in with my spot number, I waited for approximately 5-7 minutes before the app notified me that my order was ready and would soon be on the way. Fifteen minutes passed but still no sign of my order. I then headed inside to get it myself (figuring they must be really busy). I waited ANOTHER ten minutes at the pickup counter, only to be told that my order was never received. I handed my phone over to the manager to show her my order, which still said that my food was on the way. She continued to insist that my order was never received, and she made no offer to prepare it for me. Although, my lunch hour was nearly over at that point and didn’t have time to wait on it anyway. I checked my back account that afternoon to see if I was charged, and sure enough I had paid for food that I never received. My second issue happened several months later at a different location. When I tried to check in with my spot and to see an associate. So, I got out of my car and walked inside once again. Then, only part of my order was handed to me. The app showed my order as I had ordered it, but the order sent to the restaurant was missing one of my meals. I checked my online account and had only been charged for one meal, despite the order on my app correctly showing I had ordered and paid for two. I didn’t want to wait around and place another order, so I just left with one meal instead of two. To summarize, I’ve been forced to go without lunch on two separate occasions (despite paying for it on one) because this app failed to accurately relay my orders. I haven’t had issues with other food apps (Starbucks, Dunkin, Subway, and so on and so forth), so this is really unacceptable.

I downloaded this app a couple of months ago and just as I expected it has been magnificent. Then again no one should be surprised, Chick-fil-A makes excellence it’s status quo. I would also love to point out that despite the psychotic prejudices of some politicians deluded college kids up north and out west, that America is still a free-market society. Exhibit 1 the massive success with the multi story beacon of hope smack dab right in the middle of Manhattan, Kudos to Mr Cathy and whole team for providing all potential American business owners a fantastic blueprint to use. Serve a great product with fantastic customer service, make sound financial decisions and people will form lines around your restaurant to purchase that product. For the people who disagree with Mr. Cathy‘s views on marriage, don’t purchase their product, that’s how a capitalist free-market society works. What doesn’t work is any group trying to tell another group who may or may not disagree with the first group, where they should and should not eat or shop. It’s none of your business! and frankly the more vehemently you try to tell most Americans how to behave, they’re going to tell you to take a long walk off a short pier. Or have you noticed those new restaurants in Seattle and York and Chicago and yes just like in Atlanta Georgia and Birmingham Alabama there are lines all the way around the buildings all the time. I realize that was a bit of a rant, but in closing let me reiterate that the app is great not only will you save time but you’ll get a lot of free stuff too!!