Centra Mobile

I have been a member of Centra Credit Union for 14 years. I came to centra when one of the major banks became so unsatisfactory in service. I needed honest, truthful, caring people who would treat me like family and treat my money like it matters. They provide all services you will ever need and do it with integrity!! THANK YOU Julia, Elizabeth, Rusty, Brittany, Maria for making my 14 years a sheer pleasure filled with quality, caring, customer service! I HIGHLY RECOMMEND Centra Credit Union for ALL your banking needs!! You will NEVER be disappointed!!

So far Centra has locked me out of any transactions whatsoever with error codes and security emails, how is the ACTUAL CFCU MEMBER supposed to use your services when I am not allowed 🚫 to use my own account bank card or even make a payment within the App??? And, why is the Centra App not listed within my Settings to control, this is a security and privacy concern if there is no way to access the App in Settings?!! Ever since my credit union was bought out I have zero access to my account with the debit card they sent me, I tried to link a separate major bank where I have funds to transfer and I cannot access this account thru Centra Mobile after “successfully” linking the accounts to try to pay my loan installment payment, I even received an email confirmation for Online Bill Pay and no email confirming my shared bank account, I didn’t ask for Online Bill Pay but where is my other bank account?!! I have almost always been a Credit Union member ~ Centra Credit Union, no thanks!

I was looking forward to the new update/app coming out. The old one was great, but I knew the layout could definitely look a lot better. I love the layout of the new app so much more, but now, I can hardly ever get the app to properly work for me. I have to close the app a great amount of times before I can even get it to let me view my account balances and transactions without the app freezing up on me. Sometimes it won't work no matter how many times I restart the app, and I end up having to just give up and try to check the app again later. It makes me login more than once even after I ask the app to remember my login/keep me logged in. I love the new set up and this app could be great! I also understand it's new and there's gonna be a lot of bugs. But I never had problems with transfers, checking my account balances, logging in, or anything in the old app. I don't like that I can't even simply check my account balance anymore over half the time. I hope this gets fixed soon.