App Profile: Your First Financial

Rudy 1820

Rating: 5/5

i was in the branch in Batesville and asked if someone could help me down load the app and show me how to use it and an account manager i assume was the one who helped me and she did a fantastic job explaining how it works and how to use it and it is the greatest thing i have ever seen when it comes to staying on top of my checking and savings accounts and transferring money between the two so i now can see the bills i have paid and keep track of the ones i haven’t. i personally think this is a world class service and is very easy to use and i feel that for the first time in my life i am in control of my finances i would have given ten stars instead of five if it would have been an option and the people who work in the Batesville branch are so kind and helpful they say hello as soon as i walked in the door and several of them told me goodbye and have a great day when i left. that is first class in customer service and they should be told what a difference they make in customer lives and loyalty. i have been in several branches now and by far Batesville’s branch is head and shoulders above the rest. You are very fortunate to have such a wonderful staff representing FIRST FINANCIAL BANK.

Aggravated with service

Rating: 5/5

Since the banking software/app update we can not view our additional Florida checking account on the dashboard. It looks like we will need to go into a local branch to try to figure this out. We have already contacted FF support regarding this issue nd were able to add the transfer account information and the second checking account info but have not been able to click the correct switch to view the account on the dashboard like we did on the previous dashboard screen. We are very computer literate but this is beyond our abilities to figure this out. Sometimes "progress" can be frustrating.

KLFcincy

Rating: 5/5

I use online banking at several institutions, and the app design of this one is most preferred. I like the layout, ability to categorize my expenses and organize my dashboard. I started to pay bills more regularly from this account. It is easy, secure, and provides various options for payment dates. I use the app almost daily, it is quicker to respond than the previous one and it so easy to use! Alerts are frequent but helpful in monitoring transactions once you get used to them.