Everwise Mobile Banking

We’ve been with the company for over 24 years and never had so many problems. The mobile deposits do not work. Over half the time the screen is blank when trying to sign on. Deposits that should be instant take forever. It refuses to verify my bankAccount when trying. Something really needs to be done to fix all of these. I enjoyed the small banking feel of TCU . If I had wanted all of this I would have switched to one of the bigger banks.

Sincerely concerned with the state of an app that is unable to complete mobile deposits when all competitors I’m aware of can deliver on this field. Makes me question sincerely why I would bother staying with a company that had this problem reported on September 1st publicly (insinuating that this is probably a reoccurring theme for longer than a month) and has still failed to provide an update or patch to correct this issue. The very nature of this problem should immediately cause any customer of theirs to reconsider whom they keep their money with if they are this inefficient and ineffective at correcting a function that is widely available from most any other competitor in the only banking industry. And to prematurely answer the “developers response” that will prompt me to reach out with the everwise help desk, I appreciate that you have that, however I nor any other customer should expect to have to go through a help desk to deposit a check. I sincerely hope another review on this issue encourages some discussion or even actual change for your app!

I am a daily online banking app user. Or I was. Every time I try to open the app I get the no online connection message - and I AM connected. All my other apps work fine. When I contacted the help line, I was told to delete the app snd reinstall, which solved the problem. But the next time I went to use the app, I got the same connection error page. Wash rinse repeat. And it works until it’s closed and I need to reopen it again. Today I had to call to find how to deposit a check, because the “help” just have me an answer that was telling me to choose it from the tiles — obviously the help data has not been changed to match the new app. And when I called in and found out where it is now, guess what?? I had to delete the app and reinstall it AGAIN. This is not fun and nothing at all like what I have been used to in my years with TCU. Going to be a real pain for people like us who are 60 miles fyom the nearest