CareFirst

Honestly all of it is horrible - their website and this app and it makes no sense why. This is BCBS, it is one of the most profitable companies in the world, and we both cannot use the BCBS app or site resources despite not even at least being a BCN insurance offshoot. Logging in to the app or site is hit or miss, mostly miss for M O N T H S, now I can’t actually submit a claim UNLESS I go to the mobile app to save a draft, then complete it on a desktop because no attachment will save via mobile (I don’t want to use an app to get this stupid claim in it just won’t let me start one on any browser), but now the whole system fails to let me upload my superbill. Why does it never actually work? What do I do wait months instead of weeks to get my claim processed by mail? Because last time it was never actually processed. Copy and paste? No, it’ll shoot you to the bottom of a wrapped browser page and you can’t navigate any more. Heck, even the logo is somehow a very poorly cut out pixel mess that doesn’t even load appropriately. They can’t even get wrapping a basic website right or logging into their system at all. The irony is this wastes their money since BCBS has a more robust setup for other BCBS plans they refuse to utilize. What a joke