Caramel: Car Checkout Platform

I had a truly frustrating experience with Drive Caramel. I listed my car on eBay with the option for full payment within 3 days. By the 7th day, I had received zero communication from Caramel, so I decided to reach out. They informed me they were still waiting on the buyer to make the payment, which was disappointing, but it got worse. When I asked if there was a deadline for payment, they told me there were no deadlines—this immediately raised a red flag. Thanks to eBay providing the buyer's email, I decided to take matters into my own hands and contact the buyer directly. To my surprise, the buyer told me they no longer wanted the car. If I hadn’t reached out, Caramel would have kept waiting indefinitely with no deadlines in place. This lack of urgency and clear rules is unacceptable. I lost potential buyers on other platforms who were ready to purchase because I was waiting on Caramel to process a payment that never came. I will never use Caramel again and will avoid listing cars on platforms where it's an option for payment. Their approach is unprofessional, and I would not recommend them to anyone.

I'm thrilled to share my very satisfying experience with Caramel! Initially, I was skeptical due to limited feedback, but I took a chance and trusted their service - no regrets! I primarily used their website and interacted daily with their efficient customer service, receiving prompt answers to all my questions. It's essential to trust the process and let them do their job. However, I did encounter some challenges. With a negative equity on my car loan and a tight deadline, I was pushy. I wished they provided more updates on the process and supporting paper for each step. I had to ask questions about temporary registration, license plates, car pickup, payments which weren't immediately clear. Caramel relies on seller-buyer communication, but this can be tricky since they're strangers. Honestly, I was concerned about potential scams, especially during the car pickup. The buyer had the same concern 😅, he told me. While my experience was overall positive, I believe Caramel can improve by providing more guidance and reassurance through simultaneous communication to both seller and buyer. With some refinements, their service can be even more exceptional!

I’ve had issues with the process since I started my purchase and honestly I am really regretting not just doing a private sale. The vehicle I purchased was in a different state so I thought it would be easier to go through a company for safety and efficiency. Boy, was I wrong about it being either of those things! I am now on my second temp tag and my bank has yet to receive the title from Caramel so I may get charged extra. I find the lack if answers from Caramel concerning and really can’t condone them as a business period. Having said that, the app is awful as well. It crashed constantly when I was going through the steps to purchase a vehicle and now I can’t even log in with Google to contact support AGAIN since nothing has been done in MONTHS. If you are considering doing a private sale, I suggest not using this company/app. While some team members were helpful along the way, the app is glitchy and nothing has actually been done to rectify my situation. I am regretting using this app and company BIG TIME. Please please please consider going a different route if you can. I wish I had just driven over the state line and done all the DMV paperwork myself for reference…so yeah, it’s pretty bad. I cannot recommend this app or company to anyone in good faith; please try to find a different route.