App Profile: Autonomy

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Rating: 3/5

I’ve been using autonomy for almost two years now, and I love the concept and the product. However, the app is just awful. It kicks you out all the time and treats you like a new user. Now, it shows me “permission denied” when I try to login in. Almost every month I’m getting messages that there’s an issue with a payment on their end, and the app keeps showing errors. It’s been going on for the whole time I’ve used it. I work in tech, and I design products with tech teams. This looks to me very bad as far as UX goes and just the fact that every month there’s an issue makes me very disappointed as a customer.

djrobsd1

Rating: 5/5

I’ve had my Tesla for two years now. The car was brand new when I picked it up and it was so easy. The hardest part was the $5900 startup fee which included first months payment, taxes and a “down payment” on a car you don’t actually own. My payment was as advertised, under $500 per month plus CA state sales tax. The car has been great, they take credit cards for payment so you get your points, and everything appears above board. There are just a few minor issues. The car is registered to a fleet company. Some Insurance companies supposedly will not insure you unless your name is on the title so you won’t be able to get insurance from those companies. The other issue is that their systems are a bit missed up. I frequently get CC declined errors each month but then go check and it says my card was charged. The app has issues logging in most times and they also want you to always provide location data which is not cool. I don’t want anyone tracking my phone. They can already track me from the Tesla car itself so there is zero reason for them to also track my phone when I’m not driving the Tesla! Overall, everyone I have talked to at the office is very nice and responsive. I am happy with the service and will continue keeping the car for a while because it’s just an amazing car.

DanielleC123

Rating: 5/5

Very happy with autonomy this is such a great option and worked so well for me not wanting to finance a car at this time! Quick easy approval and was in my Tesla quick and easy without all the paperwork! Denny and Todd were great keeping me posted on my car arriving I was very happy with the customer service. Every time I called in with questions all the agents were great! Pick up day was easier than I imagined. I felt very comfortable driving off with my Tesla after Frank helped me get set up in car. Frank helped me learn everything I needed to know about car. The whole process is great and I’m so happy with my Tesla! Hoping to have option to purchase car or add more option for miles as I’m really happy with car and plan to stay in it for a long time! Meanwhile the subscription is such a great way! Thanks again autonomy! I’m a very happy customer.