Capital Blue Cross

Rarely does logging in even work because the server constantly disconnects. Tying a mobile device to your account is impossible because of this so I use the email. But on every device tried, including iPad, and iPhone, upon signing in a disclaimer is displayed upon which after immediately the app crashes to desktop.

Most of the time I am unable to sign in to see by Capital Blue Cross benefits and find a provider. It comes up with a screen saying that it is not secure and asked to proceed anyway and then when you click on that it brings you right back to the original screen asking for the password. when you do it over again most of the time it comes back with a blank screen mentioning something about a connection.

I cannot believe the functionality of this in 2025. It is nearly impossible to smoothly schedule an appointment without some error popping up and forcing you to restart the entire process. I’ve had to go without medication multiple times due to issues from this app. I am writing this after an hour of trying to schedule an appointment and calling to schedule isn’t even an option with the provider. Unbelievable. Update - I have missed yet another appointment due to this app after walking through every single troubleshooting step with Customer Care. Is anything going to be done to fix this app?!