Blueground

I rented apartment (The Lafayette, Bay Area) through Blueground partly because the listing indicated that parking was available. In reality, there is no available parking in the building, I was placed on a waitlist with no estimated timeline, and the only “solution” offered was SpotHero — despite there being no realistic parking options available nearby. The most frustrating part is that these apartments are marketed and priced as premium rentals. We are paying an extremely high amount of rent, yet dealing with basic problems like not even being able to park our car near our home. We have a 3.5-year-old child, and the moving process was already extremely exhausting for our family. I tried to be understanding at first because there were multiple issues during move-in over the weekend, but the parking situation has become completely unacceptable. I have spent hours driving around searching for parking at night, was left without a parking space on the street, and eventually even received a parking ticket because we were forced to park wherever we could find a spot. I shared videos and documentation with the company, but there is still no real solution. With the World Cup approaching, the area is becoming even more crowded, which will make parking almost impossible in the evenings. Paying such a high rental price while dealing with this level of stress every single day is simply unreasonable. If parking is not actually guaranteed or realistically available, this should be stated clearly before people rent these apartments.

My long term stay in New York was made so easy by Blueground. The apartment was exactly like it was pictured. Communication and instructions were clear and easy to follow. We did not encounter even one hiccup and that is extremely rare in today’s world! Had a light that burned out in the kitchen and I contacted them and it was fixed pronto! I also used their recommended transportation company and they were excellent too. Highly recommend Blueground to anyone and they will definitely be my go to in the future when I need a place to stay. Thank you Blueground for such excellent service! Keep up the good work.

I really enjoyed the apt selection process on Bluground. I knew the area where I wanted to stay, so the facade and internal pics helped a lot to see “what felt like a fit.” The decor is pleasing yet as with all furnished rentals, I bought pillows and throws at TJ Maxx to have new items that I’d be resting on. The mattress in bedroom is THE BEST I’ve ever experienced in a hotel/ rental. Bluground has nailed that! The linens while freshly packaged were a little tired looking. The box of essentials when you arrive is perfect! Toilet paper, paper towels, soap, dishwashing soap, and surface cleaner. Just lovely! I’m here for 45 days and had to get some extra pans and a baking sheet. I would use this service again for sure and recommend it to people looking for furnished w ambiance yet not overpriced. Thanks for making this product available to people!!!