BuildingLink Resident App

My building HOA sadly pays to use this barely functional app & website which has so many bugs/feature regressions (ie: Mobile Safari: 100% CSS menu transparency making readability impossible, notification emails that mention maintenance staff attachments that users can’t access (why is there not even a link to view the ticket from the email??), inability to see historical Repair Requests in app, hiding opening Repair Requests- previously this was easy to do from the Home screen, etc.) All of this I’ve reported in detail previously & while Support is responsive, “R&D” doesn’t seem to care to prioritize fixing any of this (& it’s been YEARS now). They also randomly changed my user name with NO USER NOTIFICATION in their botched“migration” & just told me to create a new account (which conveniently removes my ability to show all my prior Repair Requests that our building maintenance likes to immediately close with no resolution to fake their metrics. I asked for a simple export of these old tickets & Building Link couldn’t even find them, LoL. What a joke of a migration). The only reason I use the app is for managing Repair Requests & viewing the Community Board but the app barely functions for that & one has to use the website, but even that doesn’t work for Repair Requests (even in Chrome- you just get a blank screen). In summary, Building Link just doesn’t care & a new solution is really needed. I will be petitioning our board to drop Building Link & stop paying for this slop.

Very good app has helped me out tremendously of keeping track of all my services requests and news in our community!

I’ve recently moved, and am unable to log in because the login service, “residentapp” keeps defaulting to the old building. This used to work fine when I owned properties in NYC and DC, but it seems to have now changed and locks you into only one building. Which is a problem if you move. I need the app to work because the website, which I can log into, is not a responsive design and doesn’t work properly on mobile. I’ve uninstalled and reinstalled the app.