BIG W

I purchased using click and collect last week. No communication from Big W but one item was not available. We were told it was on a pallet at height in the back of the store. So no we don’t have it. If I had known this we could have gone to another Big W store. Not treated fairly because this was for a grandchild’s birthday. Let down immensely. We both have cancer and other health conditions. Thought this was going to help us in this instance- we were wrong. This is on top of the number of times we have been unable to use our 10% off- the one we pay for with everyday extra. Staff simply say they can’t get it to work. Our card was not the problem- we were repeatedly told that it is in the Big W side. I can understand this 1 or twice but not repeatedly. Need to do better.

I think we often go to particular shops for specific products. For me, Big W is my go-to shop for stationery, IT, photo printing and yarn. Yarn is easily available there when I don’t want to go out of my way to a specialty store. It’s better quality than the “cheap shops”, for sure and I have bought some great knitting or crochet projects at reasonable prices. I also find that often the bulk household items are really great value, mainly if I buy am looking for regular products, such as washing detergent or softener. And chocolates…we can’t forget them. Great prices for gifts or just myself!

The app itself is so easy to use and find what I’m looking for however the last few times I have tried to pay with my bank card the app plays up and try’s to take the money and then the app comes up with a message about my payment not going through. I have deleted the app and reinstalled however it hasn’t changed the outcome. The website works well though.