Baskin-Robbins

Where do I begin?? I think the most frustrating thing for me is the fact that you have to put your payment information in every single time that you order from the app, there isn’t a feature for the app to save your payment information ???? I shouldn’t have to my credit card information every single time I want to make a purchase. Gives you the option to use a virtual Baskin-Robbins card that’s completely pointless, Basically gives me the option to Another card account just for Baskin-Robbins and add funds to it from my credit card or debit card, it offers the ease of making purchases directly from your phone. But then does not give you the option to use the card to make purchases. I signed up for the virtual card, added $25 to the virtual card, and still was not able to use the card to make a purchase in the app, is there any prompt or option to use the Baskin-Robbins card in the app, when making a purchase it still asks me to put in credit card information despite having signed up for the virtual Baskin-Robbins that supposed to make it easy for me to make purchases from my phone, a waste of $25 .. I don’t even understand why this is a feature. having the app your payment information in the first place I think would be a lot more useful… in fact, the virtual Baskin-Robbins card is the only way that the app offers for you to save any sort of payment information, and it doesn’t work when making purchases!! Basically taking peoples money and giving nothing in return. I’ve never written an app review .. but I was compelled to do so this time. This is terrible.

I love Baskin Robbins but this app is probably the worst restaurant/store app I’ve ever used. It crashed while I was making an account and now my birthday is wrong and there’s no way to fix it. I went in today to use a coupon offered in the app, only to find there was a timer once activated. It said “5:00” and I assumed that must mean 5 hours, but actually it was 5 minutes! By the time it was my turn it coupon was gone. Fortunately the store has excellent customer service and honored the coupon anyway even though I didn’t even ask for them to since it was my mistake for “activating” the coupon too early. This timer for coupons is completely ridiculous and I can’t see any benefit to the customer or the stores for having such an aggravating feature. I am deleting this app, and encourage others to avoid this app altogether.

I do not have a plastic B-R card so having the T-Mobile offer was an opportunity to download the App and create a virtual card since it may be the end of April, but it’s still too cold for ice cream and the promo value will expire shortly if not transferred to a gift card. I much prefer a virtual card. This App is not at all intuitive when trying to apply the T-Mobile promo to a new virtual card. I eventually got it to work after several attempts and apologies from the App about the App not being able to add the promo at that time. I did it a few days ago and may have gone through the website since the App was being difficult. Now I have a second T-Mobile promo I wanted to add to my existing virtual card and that feature is not possible as a reload at this time. I tried creating an additional virtual card and that is also not possible at this time according to the App which says I can do it online or in the store. If the T-Mobile offer was going to exacerbate an already disfunction App you are only further embarrassing B-R and T-Mobile before the App could accommodate the T-Mobile offer. I will try the website again but whether I succeed or fail that doesn’t change my opinion of the App.