Bask Bank Mobile

I was with another major online bank for my savings. They were great but Bask was higher in APY and they also increased when the other bank held at a lower rate. At first, I was cautious because I had never heard of Bask Bank, but after checking I realized they were tied to another bank in Texas. Since I live in Texas, that was all I needed to know. The transfers between my bank and Bask happen quickly and seamlessly. They even have set up an automatic feature that is easily modified or cancelled. Interest always goes in on the same day. They even show accumulated interest any day of the month before it is deposited. I wouldn’t hesitate recommending this bank for online access.

This bank and its activities are very scary. a) If you forget your password, they don’t have any option to reset it and the only way out is to remember the account #, to talk to the customer support. b) They purposely remove the Bask bank account # from the From account drop down, while doing transfer. I have seen others mention this on other places, but now I am experiencing it. c) The transactions shown on the app|website shows different values at different times of the day, which is very scary as sometimes it shows high amount and sometimes it shows less amount. d) Show details doesn’t show any details about the transactions. e) At times you receive email, your account has been temporarily disabled, because of unusual activity. Just login fee times a day is unusual? They haven’t defined what does unusual means. f) Chargeback return is showing as debit. If it is return, it should be a credit. g) Though the transaction has settled(not pending), the available balance is far less than the actual current balance. This is also very scary.

I will update this review to be fair on 10/23. Finally things started transferring. Now that the accounts seem to be all set I’m having a lot of ease going back and forth between accounts. I’ve pulled sig money out and had it appear in other accounts the next day. Occasionally I still get an error reading. I’ll increase the stars to 4. Best savings rate and the miles program is awesome………I opened the mileage savings account. Approx 06/13. Transferred $50,000 into account. Took a full 5 business days plus weekend for funds to appear. I was going to transfer much more money in but decided to try transferring it back out to see how smoothly this bank works. I can’t get a single penny back!!! I tried to transfer 40k. Said I exceed amount. Then I tried 20k, 10k, today I tried $100. I’m being told I exceed my transfers. I’ve been trying this for a week now! I have pictures to prove. The top of app is saying customer service is experiencing high call volume. Now I need to spend my Saturday calling Bask, Calling The Texas bank they are affiliated with, calling the FDIC, calling whoever I need too! Today is 6/28. Still can’t get my money!!!!