Bank OZK Mobile

Since switching to Bank OZK from Synovus, I have been in heaven. The customer care, hours, and online banking have been superior in every way. That is until the latest upgrade. Now, the app and online banking are no better than the rest of the banks out there. Prior to the most recent “upgrade” the digital register was up to the minute. You had a real time understanding of where your money was. I guess OZK figured out how many fees they were missing out on by providing that level of detail, so now there is a lag. For example, I am pretty sure that on the way to dinner I transferred money from one account to the other. However, it doesn’t show anywhere— not in either register. So did I not do it or is it like the last time I went in to the actual bank to deposit the check that “didn’t deposit” through the app only to find out that on OZK’s end it was showing? I seriously HATE IT. I am actually kind of mad about it because I have recommended this bank to so many people. I know of two other accounts that were opened on my recommendation. My hope is the developers will put out an update that restores things to the way they SHOULD be. OZK: you’re playing with my emotions. I wish I could give it no stars.

Bank OZK has a wonderful staff. And, I’m very happy with the service they offer. However, here’s additional information about their mobile app. you’ll need. First, there is a 30-day waiting period after opening an account before you’ll be able to use the app to make photo check deposits with your phone’ camera. And second, there are two (2) mobile apps. One is for mobile banking and the other is for your bank card management. You’ll need to download the mobile app first. Then, from that app download the card management app. After doing so, you’ll need to log in to the card management app through the mobile app. That is, you cannot use your mobile app log in information to log in to the card management app. You must log in to the mobile app first then go to the card management area of the mobile app and log into the card management app there.

For a very long time, this app has been very difficult for a blind iPhone user like myself to access. Now, it appears that you folks are finally looking into adding accessibility features to make your app more usable for voiceover users like myself Sure, there are things that could continue to be done to make this app more usable for a person like myself, but for this reason alone, I am giving five stars today. Thank you so much for making Excess Ability a priority of your app design. Please don’t stop! Please continue to add Excess Ability features, so that I can use this app just like everyone else. Thanks once again!