Amica

My experience with Amica has been great from a company/customer service point of view (luckily no claims), however their tech (website and specifically the app) leaves a lot to be desired. As others have stated, various functions are always unavailable, under maintenance, or not working for long periods of time. Ive been trying to use the “quote a vehicle” process to get quotes on various new vehicles for my wife, and it hasnt worked in weeks, it just gives a pop up about a “technical issue” and to call. I dont want to call when I have a list of 10 possible cars, calling would take forever - the website/app just a few minutes to check. This type of basic functionality being “broken” for 3+ weeks is unacceptable and has me seriously considering another company.

Amica is a great company, and the app is fine…when it’s actually working! Over the last few years, it seems that every time I want to access something on the app, it is undergoing “scheduled maintenance” that renders all of the useful features unavailable. I would expect & understand if this happened overnight as it does with most of the banking apps, but sometimes it lasts for an entire weekend, or for several hours in the middle of a weekday. On Friday afternoon, I got an email about my auto policy renewal documents being ready, it’s now Sunday night and I still haven’t been able to access them on the app or website due to this “scheduled maintenance.” I’ve been shopping for a new car, and the quote feature is helpful as I research different makes & models, but again, it seems to be unavailable almost every time I want to use it. It’s not enough to make me look elsewhere for coverage, but it sure is annoying!

This app is great. The user interface is easy to navigate and it’s very clearly laid out. You can pay bills, find your policies and insurance cards if you need to present them, contact roadside assistance, and some other features I know I’m forgetting. I really like this app, and I think Amica has a winner here. A few more tweaks here and there, and this app could soon be one of the beat insurance apps out there! Keep up the good work Amica! Oh and did I mention Amica is the best insurance out there? If you think you’re saving money, you’ll save money with Amica. And with superior coverage too. Give them a shot, you won’t regret it.