AEP Ohio

I’ve been using this app for years & have loved it! Suddenly, it won’t process my payments. I called customer service & they said I could make the payment over the phone, which I declined to avoid the processing fee. The customer service representative told me it should be fixed after 5 that day. This is month 3 & it still hasn’t been resolved so I guess I’ll do it over the phone before I get disconnected. (I have also checked for possible updates but their aren’t any)

If you’re supposed to be able to make payments using this app, I don’t see Wear or Howell. You can view your bill, see how much you owe, but you cannot make a payment, it shows you all the payment options, it even makes you think that you can add payment information to make a payment, but you can do none of these things on this app, that is why I gave it to stars. Please fix If you guys can fix these things, the app will get a higher rating for a lot of people. Columbia Gas, you can view your bill there and pay your payment on the application. You cannot do these things for American electric power. The electric company needs to do better. Put some effort into this application.

I recently moved back to Columbus and was glad to know AEP was my provider. The app had been strong/useful in the past making my on the go life easier when it was time to pay my bill. However since downloading the app in September I have had nothing but issues with logging in/reminders resulting in a missed payment(because the reminder feature didn’t save via website, though all information was showing saved as recently as 3-5 days ago). Whenever I try to log onto the app is doesn’t recognize me...which also happens to be true with the website currently. I have tried re-downloading the app several times as well as typing credentials in one keystroke at a time to insure accuracy...the app is a bust but the website will sometimes log me in.