Academic Live Care

The doctors take about 30 minutes to an hour to get with you even though it said they are available right then. It doesn’t seem like they read the description I wrote because they ask me why I’m there as if I didn’t put it in the description and most of them seem annoyed like they don’t like there jobs. It’s sad to see doctors in America don’t really care but that’s what they show.

I find their diagnosis good. They ask a lot of questions to understand your symptoms.

Been using the app for regular appointments for about a year. I do appreciate that the insurance signup process has made quite easy and that is the strength of the platform. Video quality and connection has been fine. I’ve loved my provider. Beyond that- The platform itself is a bit clunky. There’s been two or three times where insurance has not been billed properly and getting that resolved has been painful. The check in process feels like it needs more help on user experience. For example, you are required to watch the welcome video EVERY time before your appointment. No ability to skip. Provider search is quite limited- even for finding a provider you have seen previously. In short, good start but app needs some front end work.