Your Premier Bank Mobile

The previous version i thought worked really well. When this version came out I was pleased to hear about it having user preset account alerts, which the previous version was lacking. Needless to say, this version is horrible !! I signed up for balance alerts for when my account drops below a certain amount. Well, my account dropped below the preset amount two months ago and it took 3 days to get a text message telling me my account was under the preset limit. I know this because I check my accounts at least one time daily and I saw tue balance drop under 3 days prior. It has since dropped below on a couple of occasions and I have yet to get notified. Also, when transferring money from one Premier account to another through the app, it used to go through immediately. Now if takes several minutes and sometimes hours to transfer. Not sure what happened, but I am truly dissatisfied. We have been banking here for 40 years, through all the name changes, and we are actually considering moving to another bank. Not only due to these app issues but we have been frustrated pulling up to a Premier Bank ATM on several occasions in the past 3 months only to find the ATMs are “out of service”. Have never had this happen prior.

FIRST OFF THE NEW APP LACKS A LOCK AND UNLOCK FEATURE THAT IT USED TO HAVE. ALSO EVERY CREDIT CARD HAS THIS FEATURE. I HAVE BEEN HACKED SO MANY TIMES BUT HAD CARD LOCKED!!! So without this feature I am at risk of hundreds to thousands less for 10 days until premier will pay for fraud. Premier YOUR OUT THE MONEY!!!! Why not get this feature back??? It will save u money and your faithful customers won't have to stress for 10 days. With cyber hacking at all department stores and in general, premier has to be the most ignorant. One step forward and 1500 back after they released this new app. Also for the computer nerds u pay, why don't I get notifications on my 6 month old iPhone when I have every notification turned on??? I used to pay for gas and get in car to a notification stuck on my screen that I just bought gas. Nothing now. Tried everything under the sun. Unacceptable. I will give premier two additional weeks to fix this. If not I'm closing all my business and personal accts and holding a sign at the drive thru to let their customers know not to settle for less.

The new update is lacking compared to the old version. There’s a lag in transactions as far as, even tho you could have made 2-3 transactions, it’s still not reflecting on the account. It still displays whatever amount you had before said transactions even days after. Very inconvenient. Hard to find tabs and as of today, I can’t make any purchases on my debit card due to them all being declined (tho I have 2-3x that amount in the account) smh… I’m ready to shut this account down