App Profile: State Bank Mobile Banking App

Sense of Confidence

Rating: 5/5

I believe State Bank is a solid institution and I have confidence that my investments are safe!

Kristen Lilly

Rating: 1/5

Switched phones & now it won’t let me sign in. Keeps saying “to call & validate my credentials in order to sign in” I have called & the bank says “make sure your info is right, if it is you’ll have to come in so we can see you put the info in” This is stupid in my opinion. I’m not making a point to drive there so she can tell me that my info is right, because it is. If she can’t validate it over the phone then she needs to figure it out & help me. But they won’t. The login info works on my iPad, but I shouldn’t have to carry that around to see my bank info

vera parton

Rating: 1/5

So apparently we have to go out and get the latest phone to be able to use the mobile app. Isn’t that a form of discrimination? Not all of us have the financial aid to do that. Please address this or I will take my business elsewhere My credit union doesn’t require me to have the latest phone to use their app why are you. Maybe I should write this in Spanish so you can understand it too