YMCA of Metro North

I’m a new user. When I try to register it says I’m already registered, when I’m clearly not, and the app asks me to reset my password. Only to reset my password I have to use the same link, putting me in an infinite loop... There is no contact information so I’m stuck… Please fix this issue.

Every single weekend me and my dad try to find indoor locations to play basketball. But nooooo, every single time we look at our local YMCA to see if we can play, guess what. THERES PICKLEBALL. What is the point of having pickleball from 8-12 EVERY SINGLE WEEKEND. Members of the Y aren’t only fat 60 year olds that play pickleball because they’re too fat and unathletic to play any other sport. GIVE YOUR MEMBERS TIME TO PLAY THE SPORT THAT MOST PEOPLE GET A Y MEMBERSHIP TO PLAY. Especially on weekends when you close AT 4. ALSO, put open gyms on the scheudule so me and my dad can at least see whether or not a bunch of fat people are going to be taking up the basketball court. FIX YOUR YMCA

The organization of the app makes it easy to use, but the reservation system is too competitive. I get on the app to sign up the second registration opens. Sometimes it takes 10 or more seconds to show registration is open, and by then all the spots are gone. It’s not fair that I pay the same membership fee but cannot workout when I have the time because the app is too slow. I hope that with time the bugs will get worked out, but for now I’m pretty disappointed with the quality.