Yi Eye

Need more help and no way to find it. I had this camera set up in one room at work. Worked just fine. Then brought it home to set up to put in my home with different WiFi and all it says is timeout. I have deleted app I have spent a long time trying to set up. I would say if I could get help and get service to getting it set up I would rate at 5star for when it worked. But moving from one place to another it has been trouble. Please help. :/

Very poorly designed app for an expensive camera! It was difficult to connect to WiFi the first time, despite having strong internet connection (Cox Gigablast). Setup kept “timing out”. Once finally setup, the connection lasted less than a week before falling offline and I was never able to get the app to work again. I’ve tried resetting and reinstalling multiple times. My router shows that the camera is connected fine BUT the app itself will not connect, even when both the camera and my phone are directly next to the router. It just keeps timing out during setup over and over again. Glad I kept the box cause this is getting returned TODAY. Disappointed.

I submitted a long constructive review and it disappeared. So let's make this short and sweet, Apple@support should revoke permission for this application (a grade schoolers homework maybe) so there is no confusion that it has been vetted. The application does not work, has no meaningful error messages, no help functions and so buyer beware. This needs to be removed from an App Store offering as the quality is so inferior there is no security attached to it. It is supposed to be a security application and the times zones are from China and not changeable! I did not know this application was associated with the security product I purchased until I got home and had to set it up. Had I known it and had googled it I would've been warned by the poor reviews. I think the retailers need to stop selling products linked to this company until the company can apply the level of standards that we have come to expect in the United States for applications sold in 2018. These are not cheap products sell buyer beware!