Wetzel's Pretzels

Hey I love your pretzels they are absolutely amazing and good for the price, and i was very much looking forward to using the app. Unfortunately the app doesnt load and its stuck on the loading screen for minutes at least. I cant use rewards i am so sad. Please fix this and i will give 5 stars!!! :) thank you !!

Why can't I order Almond Bitz? Is it an in-person menu item only? I can order anything in the app, even the limited menu options, but I can't order Almond Bitz. Even on third party apps like Uber eats or doordash, Almond bitz is not an option. They also won't allow orders below $25. Even if the total comes out to $24. Makes me not even want to order their comfort food anymore, let alone go to the nearby mall just to order. It'd be more tolerable if I was limited to no less than $10 orders, but even so, I can't even do an online order of the item I want! Almond Bitz!

Making an account was so difficult for no reason. First, I tried using my Apple ID account, like the app suggests, but then it didn’t use my correct email in the autofill so I deactivated the account, since I couldn’t verify my email. THEN I tried making a new account entering all my information in manually, but it didn’t allow me to make the account because apparently deleting my Apple ID account meant I couldn’t use the same phone number?? THEN I tried making a whole new account with a completely separate email, with no intention of using my phone number at all, and I got an “error” message saying that I’ve “reached the maximum amount of guests allowed per device” for the app! I deleted and redownloaded the app TWICE - same error message! My phone is up to date on software updates, so I don’t think it’s that - it’s just the app giving me a hard time. Really frustrating and just ridiculous!!