Webster Bank Mobile App

With all due respect, I am genuinely impressed that in 2025 a banking app can still make transferring money this difficult. I can log in, but when I tap Transfers the app repeatedly crashes. Because of this, I cannot reliably transfer money out of my account or transfer money into my account. I often have to reopen the app many times. Occasionally it works once, but most attempts fail. This happened on my old iPhone and it still happens on my new iPhone, so it does not appear to be device specific. I say this politely, but seriously. If customers cannot move their money, what exactly is the app for. Other banks fix critical issues quickly. Please do the same. Thank you.

transaction SMS notifications do not work as they should. the old version of the app sent me the exact amount that was charged at the time, this app sends (or not) messages without details at some odd times, never at the time when I'm doing transactions. Previously, it was immediately clear whether the transaction passed or not, and now you have to log in to your account every time and check in case of doubt. sometimes it's not possible because there are people around. earlier, you could just glance at the phone discreetly and it was known. I'm talking about this because I had several situations where the card reader jammed, I got an SMS from the bank with the transaction passed, and the seller wanted to make the transaction again because he thought it had failed. Only after showing him the SMS did he believe that one transaction had taken place. Notifications can now only be set from a given amount up or down, and as I mentioned before, they do not show the exact sum and Real time. it's frustrating.

New app is a horrible my checking account was missing took 3 days to get it back .. was calm and patient because I get it new technology can have glitches……now my mom says my account is showing on her app. When she called they insisted it was hers and now a manager has to call her back… excuse me what? She is not a joint account holder we do not have the same address and it’s my name on my account along with my name being on many of the withdrawals …...thankfully it’s my own mother but what if it were a stranger or someone who takes advantage now I have to do fraud alerts and check to make sure my account isn’t magically drained because it is also under someone else name in addition to my moms and they have full access to my information ! I literally contemplating taking legal action this is insane! It’s is a huge violation problem I’m not one to call people out on error but this is a HUGE error I have never had a problem with this bank and have been with them my entire banking life and it’s sad to have to feel like I need to change everything now