Warranty Service

This company is a complete scam. I purchased furniture insurance from them, and when my sofa broke, I contacted them and filed a claim. However, after some time passed, they failed to call or get in touch with me. When I reached out to them a second time, they claimed that the 30-day filing window had already expired. Later, a second sofa broke; I called them again and filed a report, but they never showed up. When I called to follow up, they told me that the specific defect was not covered by the insurance—despite having assured me at the time of purchase that the policy covered "everything." I called them three separate times regarding different issues, yet their excuse remained the same every time: the insurance does not cover it. When I asked to speak with a supervisor, they told me that the person in charge was unavailable. I tried to reach a supervisor five times, but their excuse was always the same: "He is not here." I find it baffling that a supposedly large company would not have a supervisor on the premises. I strongly suspect that this is a fraudulent scam operation, concerned only with stealing money from ordinary, hardworking people like myself. This company should be boycotted; it is a failed, bogus enterprise built on fraud and deception. They have delivered absolutely nothing in return for the substantial amount of money they took from us.

Tabitha, the customer service person I talked to today which is April 4, 2024. She was a great help with clearing my problem up. I had an issue of another person‘s name being was shown on my account and I’ve called three times before explaining that I had a problem with that, Tabitha cleared up my problem and she helped me with his great assistance in getting my claim done for today and I’m very of her assistance she was very helpful and she deserve five stars. That’s why I’m giving it rating today at five but the experience I had of having someone’s information shown to me which I should not have seen and I explained that to the other two people that I’ve called concerning this issue which did not help me at all because I continually experience seeing this person which was another customer information and Tabitha was of great help clearing up that problem. She deserves the five star rating. That’s the only reason why I’m giving that to you guys. Today is because of Tabitha, but other all I guess the experience of seeing someone’s information was not great because I would not want anyone to see my personal information either so great applause to Tabitha, thank you

The app is fantastic. The only recommendations I would make is the selection choices are complicated and not easy to pick what the issues are. Something as easy as “Couch” isn’t a selection but Sofa is. Or selecting the back of the cousin has a tear I couldn’t find any selections that were like that. It would be more user friendly if the selections were simplified. Pick item (if possible limit to only items already covered) then related to that item display only selections related to that item. But other than that the app was easy to use and worked great.