Sunrun

⭐⭐⭐⭐⭐ I can’t say enough good things about Jeremy Cleek from Sunrun! From start to finish, Jeremy went above and beyond to make my solar installation experience seamless and stress-free. He took the time to understand my situation as a homeowner and tailored a solar plan that has significantly reduced my PG&E electric bill—saving me hundreds of dollars annually! His expertise and dedication to finding the best solution for my home were truly impressive. What sets Jeremy apart is his exceptional customer service. He went the extra mile, answering all my questions with patience and clarity, ensuring I felt confident every step of the way. Most notably, he personally hand-painted the conduit to match my house’s exterior paint color, giving the installation a polished, professional look that blends perfectly with my home. This level of care and attention to detail is rare and made a huge difference. Jeremy’s professionalism, helpfulness, and genuine care for his customers make him a standout. If you’re considering solar with Sunrun, ask for Jeremy Cleek—you won’t be disappointed! Highly recommend!

Why couldn’t Sunrun just update their old app instead of creating a whole new one? Creates more confusion and distress for customers yet Sunrun will say “we’re son glad you’re happy” even though it’s clear that customers ARE NOT HAPPY. Just reading the other reviews & seeing the low stars show that they don’t care what you have to say they will continue to believe they are doing a great job when they are not. So again why did Sunrun make us customer go through the pain of downloading a whollynew app and ignore the content of the comments? The blatant disregard of customer’s complaints being spun into self gratification is sickening. It’s one big scam from the moment they knock on your door for high pressure sales tactics, the agonizing process of the addition of solar service to this new app. Hello? Can you hear us now? Personal think there’s a huge disconnection. Why should we have to email them in addition to our clear communication in our comments? Waste of our time & energy just escalating every step. Why don’t they just listen the first time & go back to the old app & fix that?!?!?!

Every apps has quirks. The sound issue I’d appreciate seeing fixed. I’ve noticed when I’m listening to the radio (Bloomberg radio via Apple music) and I open the Sunrun app it stops playing the feed. When you have apps with audio capabilities it’s not uncommon for opening one stops playing the other. This app has no audio to play (unless I’m missing something) so it would be great to see this quirk fixed. I’m using iPhone 14 Pro Max. I like the clean and simple interface. While stated it took me some time to learn how its estimated, not exact but it’s great to see the different weather and learn (even if estimated) how the seasons and weather impact the numbers. Thank you.