LEDUP

I’ve had the tree for going on three years good tree. The app needs updating. The dim feature on the app doesn’t work. The schedule timer doesn’t work and it would be nice if the colored lights twinkled just like the white lights do. seems like simple updates. I tried sending a message through the contact support # and for some reason it won’t let it go through. Tried it about 15 times. Also tried the phone number too. I’m assuming you’re out of business.

UPDATE 12/4 went back to the retailer to return the tree. They said they might have a quick fix. The helpful staff explained they have boxes of replacement control panels and have been replacing these units constantly. It is NOT the remote. It is the control device that has the power cord and foot pedal. Once replaced it works perfectly as advertised. I have heard NOTHING from Ledup. BTW the app also now works fine. Good luck to all returning the tree but I wouldn’t bet on any response from Ledup support. UPDATE 12/2…2 emails, 2 phone calls, one app support submission and 7 days later NOTHING. The reviews raving about great support must be their own staff gaslighting. I’ll be returning the tree. 11/24 Read many reviews when trying to troubleshoot this lighting. Same issue as others. I’d give it zero stars if I could. No contact w support yet as it Thanksgiving day. We’ll see what that’s about.

Bought tree at HD and after installation, would not come out of demo mode with the supplied remote. I downloaded the app with the same result. Power cycled the tree and remote with same results. Determined it was a defective receiver in the tree control module. Called support and they wanted to send me a new one in 2-4 weeks… Not an acceptable option with tree decorations spread all over the living room! Went back to HD, bought another tree, removed the control module and installed it on my already standing tree. Worked perfectly! Returned second tree with defective control module from first tree to HD. Very disappointed in quality control of the manufacturer! I’m sure they would find some way to blame the pandemic, as that seems to be the go-to excuse for poor quality and customer service these days….