Waitrose & Partners

Having placed a previous order, my debit card expired, I was informed my payment did not go through, I updated the expiration date. The next order…my card was not automatically updated, so I tried to update the expiration date, that was not possible, so I deleted the card and tried to update the information again, I was greeted with ‘ you do not have any cards to update’ so now I have an order placed and no card registered. This is not a very well thought out system.

The APP is very easy to use. I wanted to give 4.5 stars, but there are no half star increments. Reason: once you choose a click and collect location, you can change the time slot, and add/remove but not the location. You have to cancel and start all over. This makes sense if it is the day before, but not if your order is not due for a few days.

Excellent, well thought out and easy to use.