Vacasa - Vacation Rentals

We thoroughly enjoyed our time in Fort Lauderdale at the W Residences. Overall great but a few things to know to make it better. It took a few days to get settled as we were initially stuck dealing with Vacasa call center which went round and round. Once we made contact with Rozanna (local Vacasa rep) she took action and worked hard to fix issues on our behalf. This place is better for longer term rentals. It has a full kitchen and was comfortable. Exactly what you would expect from a W. Caveat: it’s best suited for 4 adults in two king beds. The pull out sofas are not for sleeping. Rozanna was able to get us a xl twin roll away about a week into pur stay. Hopefully this makes it much easier for next guest. Caveat 2- We thought when we initially rented parking was included but later found out, closer to arrival, it wasn’t. So we used Uber and we rented from Avis downstairs as needed and would return car at end of day to avoid paying for parking which worked well for our needs. Not a big deal but wish I would have been prepared. Caveat 3 For longer term rentals it would be helpful if they included mid or weekly cleaning. It’s impossible to wash towels and sheets in the small washing machine and dryer. I had to dry one towel per hour. The owner of the place can authorize a cleaning for about half of what we paid Vacasa for mid stay cleaning. I know other air b&b’s provide mid stay cleaning. Again- I Rozanna and her team were responsive and easy to deal with once we were able to connect with her.

I booked a 6 day vacation at the pelican beach resort for my family and I in Destin Florida through Vacasa. The good - the check in was easy, the location was good and the views were great. The bad - got to the room and there was black mold on the ceilings and walls I call vacasa and reported it and was told that they would move us to give them an hour or two to work out the details. At this point it is 5pm at around 7:30/8 pm someone from vacasa called and said they have found us a places at 2 different locations that would require us to sleep 2 nights at one place and the other 4 at another I told them that would be fine I was told to let them call me back with the details this is on a Friday night. Never got a call back Saturday rolls around nothing, Sunday comes and goes with me calling to no avail no return call, Monday morning at this point my son starts to have reaction to the mold so I call vacasa again I finally get someone that has no clue of the situation and said she would look into it and would call me back. We leave the room to get my son away from the mold while waiting for a call that never came. I go to the front desk and say something to them and was told to call vacasa that vacasa would have to handle it at this point I am very annoyed and frustrated. I go up to the room pack our bags and we cut our vacation short and went home. Just know this could be you and your family if you go through vacasa for your vacation.

We made a reservation in February of 2022 for the week of July 4th. The day before we are supposed to check in Vacasa tells us the home is no longer available due to a maintenance issue and gives us a refund. Okay, things happen, right? It’s not quite that simple though. We managed to find a place in the same area at the last minute through another provider. While we’re in town we notice that there are people staying at the home we had rented through Vacasa. Hmmmm, doesn’t sound like a maintenance issue to me. More like either Vacasa just decided to screw us, or the owner decided to lie about a maintenance issue so they could use the place over the 4th of July holiday. Either way, no concessions from Vacasa, just a refund and a ‘good luck saving your family vacation with less than 24 hours notice’. Long story short, don’t trust Vacasa with you major holiday vacation plans as they or their property owners can just yoink your reservation out from under you and you’ll be stuck with whatever you can find if you’re lucky enough to find anything at all.