Sonder - A Better Way To Stay

Perfect! I have already went ahead and wrote my review just wanted you to read it. "I recently had the pleasure of interacting with John, a representative at Sonders, and I have to say, he is a true gem. Although the hotel operates virtually with no front desk, I never felt like I was missing out on anything thanks to John's quick and responsive service. He was always available by text and he was incredibly fast in answering any questions or concerns I had. John went above and beyond to make sure I was comfortable and had everything I needed during my stay. He was knowledgeable, friendly and always available to assist me. I was thoroughly impressed by his dedication to providing excellent customer service, and he made the entire process of booking and staying at a Sonders hotel a breeze. I highly recommend Sonders, not only for the top-notch accommodations, but also for the exceptional service provided by John. He is the epitome of what every customer service representative should be, and I will definitely be looking to book with Sonders again in the future because of his outstanding support. Thank you, John!"

From the time of walking in, to leaving (I’m actually still here), the experience was amazing. So comfortable for the purpose of my stay, so private. Fully stocked loft style apartment, from cookware to something as simple as laundry detergent. My husband was working during our stay so I was able to rest in the bedroom and he had the living room area. The views of the city are good; lots of traffic. I also liked that I could see my car parked. I would suggest a soap dish in the shower (something minor possibly) but because I was recovering from surgery, I couldn’t bend over so that was hard. However, this detail does not effect my rating. Definitely cheaper than staying in a hotel, I think. The area was decent as far as not having to drive everywhere for necessities; you wouldn’t want to lose your paid parking. My husband walked to and from the grocery store, got take out minimally because we stocked up and cooked some great meals; baskin robins was near. I don’t think he walked longer than 4 minutes. We thoroughly enjoyed our stay. I’ve already recommended this place to a friend who booked her stay for January and my mom is booking her stay for the near future as well. Thanks for the hospitality.

Although I enjoyed staying in the Sonder, I wanted to take the time to draw attention to the things that were major disappointments. The apartment was beautiful, big, spacious and well decorated. I felt safe going and coming. The foyer downstairs always smelled good and refreshing. First, I was not happy with the level of cleanliness in the unit. Thank God I had my Lysol/Clorox wipes bc I had to clean the bathroom surfaces and shower floor. There were fingerprints on the beautiful ceiling to floor windows. The appliances namely the coffee maker, stove top, dishwasher and washer/dryer combo we’re not attended to. It made me question if a lot of things were clean and safe to use. The ice trays in the freezer were disgusting! The bottom of the fridge needed to be wiped down and appears to not be cleaned routinely. A lot of my initial time in the unit was spent cleaning and making sure things were sanitized! The extra sheets had rips and holes in the duvet covers so I used that to cover the sofa. I did sleep comfortably in the bed which was a very low profile. I appreciate the room darkening shades since I had beautiful views of both the city and lake. I like the unit bc of its location, window views and the space it provided for the value, but there is a lot of room for improvement. The washer/dryer combo did not work well as clothes were still damp after two dryer cycles. The fixtures in the bathroom were in poor condition or not well maintained as they were shaking with little or no pressure applied to them.