App Profile: Vrbo Owner

kmrlovesmarco

Rating: 1/5

This app and overall website is not good or user friendly for Owners. When you receive an inquiry and go to read it you have to log in every time, there is no user id memory function. It also takes you to screens of the latest tools rather than taking your directly to the inquiry. Lastly VRBO does NOT let the owner communicate directly with the potential renter. I want to vet my potential renters and see if they are good people and/or validate they have as many guests coming that they message through VRBO. VRBO does absolutely no background check. The site also gives the person, making the inquiry, the impression that they’ve locked in the property. Again, we want to make sure that our home will be in good hands. I’ve tried sending my phone number and email address and VRBO xxx it out. Earlier this summer I was on holiday and did not respond to an inquiry. Without notification, VRBO put my account on inactive status so potential renters could not see it. Even though I paid my $500 annual fee and I lost 3 months of active advertising. This site is unethical. The fees are ridiculous for the service rendered. If I were a website developer I would definitely create some competition for VRBO & Home Away.

TECH IS SO SLOWWWW

Rating: 3/5

Periodic glitches (can’t accept inquiries or pages time out while loading), spams messages galore and the response time for tech to address your case is unbearably sloowwwwwwwwww!!!!!!! Remember those old dial-up commercials where you could bake a cake while waiting for your computer to connect to the internet ? Well…that’s LIGHTENING FAST compared to techs ability to ”swiftly” resolve case issues. SEVENTEEN times my property was randomly deactivated and it took FOUR MONTHS for tech to FINALLY resolve the issue (I am NOT exaggerating). And yes all SEVENTEEN times during this painstaking long four months that I called VRBO, EACH rep confirmed all required information was stated on my listing (that had already been established for almost a year when these random deactivations started happening). And there’s no way to actually speak to tech…you just have to sit back and wait for them to email you. Also, they provide the option to sync your calendar from other platforms, but it’s doesn’t always work…so a rep said to still MANUALLY block your dates even if you have your calendar synced. What’s the point of having that option for hosts if it’s not reliable?! I have a love/hate relationship with VRBO. Im really cheering for them but COME ON GET IT TOGETHER WE’RE TRYING TO RUN A BUSINESS HERE AND SEND SOME PROFITS YOUR WAY!! Yes this review isn’t entirely about the app but about VRBO in general.

Cicibp

Rating: 2/5

Just had an altercation with a guest because Expedia doesn’t have a pet box when booking. Regardless of being pet friendly owners have a right to know before arrival in case specific information is needed. VRBO has one off in space somewhere, because rarely do people find it. So when they bring a pet it becomes an issue because the owner is not aware even though it’s in the contract. This happens constantly. I called about it & 3 cs service ppl started calling me opening 2 cases over it. I had to explain repeatedly to each one what the problem was. Not printer friendly. Printing is frustrating to make a copy of a deposit notice as the name of the guest is grayed out so you can’t read it & a reservation takes 2 pages. Even reports. It needs to be reformatted. Oh I could make a list. Since the original HOMEAWAY format they have junked it up confusing owners & guests while both pay more & more fees to have this service. Owners now pay the taxes on their reservations/banking fees they keep. Owners do the work. With Expedia who bought VRBO, it’s worse, seems the stock holders are not satisfied yet. Thinking of leaving.