UHealth

I am overall satisfied with the app. However, when I tried to upload and attach documents, even a small amount, like two or three pages, the app tells me it is too large, and it won’t except it. I tried several times, and several ways, even with a representative on the line with no luck.

After being transferred to Dr. Cervantes I have had nothing but continued support and encouragement having being a person with anxiety but from my first visit, during and after surgery I am well pleased. The staff from registration, the nurse staff and seeing the dr was quite a great experience. My surgery went well my follow up appointments with the nurse was wonderful. I can’t thank you guys enough for all you have done for me during this time. No one made me feel like a basket case because of my anxieties and I thank you all. The post op nurses, the instruction given by the RN and I became family with them because they knew me, my circumstances when I called they called my name before I told them and they remember me and what I needed to do. They were so professional. Thanks UHealth for such a great experience.

For the past 2 days I have been trying to re schedule my MRI referred by one of their physicians. Finally, after a month I was able to scheduled it, and a day before of the appointment I would get a phone call re scheduling to another location. 3 times I was referred to 3 locations with different dates. An unacceptable inconvenience and lack of professionalism. The day of my scdule this past Friday I get a phone call 20 minutes before leaving my home that the appointment was move to another 1/2 hr. Then another call move to another 1 in half. Meanwhile I am a diabetic person, and I could not eat prior the testing. I tried to call to then re schedule and they do not answer the phone. Two days, i called another department I demanded a supervisor. Unavailable, left a detail voice message she has NOT respond. My question, I have an aneurysm, what are they waiting. I am due and I have health issues. Many incompetent staff. Doctors are nice, and some when I have complained rolled their eyes, As they know whats going on. Shame because I am satisfy with the physicians.