TXU Energy

Why does this app have to be removed and reloaded every time you use it? Not thought thru. updates every three four five days .just depends on the person who is on the other end- when they decide to work. I would say if you check it every week it won’t disappoint but if you are one who likes to see your use daily- so sad too bad. It appears these untimely updates happen when the weather turns very cold or very hot. Thee very times when you need to watch the usage. Not happening with this lazy app. A company this big can’t afford to hire a developer who actually understands the purpose of the whole thing. Oh and it also can’t count days. It counts days remaining from the day you’re viewing but that’s misleading because the actual days of use remaining could be another three or four depending on the last day to view. It has no weekly use chart. But that too would probably be two or three weeks behind. Making it- yes- nearly worthless. Disappointing. Constantly - gotta change the light bulb times- but I’ve yet to see improvements. Might as well just read the meter and do the math yourself.

This is a very basic app where you can view your usage, current amount due, and make a payment but that’s about it as far as servicing your account. It lacks the ability to view monthly or previous statements, the ability to view your payment history, and the ability to view or make changes to anything related to your profile or account settings. It is also missing a place to view contact information if you have any issues so if you need to contact anyone you have to go to the website to get a phone number. Lots of room for improvement compared to other utility apps I have used before moving to Texas.

This app is the first energy app I've ever seen. It is so easy to understand, even I get it. The one thing I didn't think I was sure I understood, I made a phone call abs, we'll I did understand! That was the summer pass program.. Now, for sure it isn't half the bill, just half the usage, but what a great program! And TXU and before them WTU, always encouraged me to make purchases that would lower my bill. We were finally able to do that. When we had Gideon Heating and Air Conditioning install a new system, I had no idea it was even possible for it to pay for itself in less than 4 years, but that's what it looks like. Our usage just plummeted. And we're cooler this summer than we've ever been. One other thing, because Benny told me that I would not save like I could if I'd just get a turbine on the roof and insulation in the attic, and he got me connections to do that easily and reasonably priced. Between TXU and Benny Gideon, we no longer dread the drain to our fixed income and we're comfortable all day, all night long. Hats off to both of y'all.