Tri City National Bank

Every since they updated this app it has crashed so many times. I never had this many problems with the app before they update!

Whoever approved this new version of the Tri City app should be embarrassed. It’s a complete trainwreck. I can’t log in, can’t view my balance, can’t do anything except stare at an “unexpected error” message. Before this so-called upgrade, the app worked just fine — now it’s totally useless. It’s pathetic that a bank handling people’s money can’t manage a functioning app. I’ve tried every fix under the sun — reinstalling, password resets, browser logins — and still nothing. Meanwhile, customer service just says “try again later.” Yeah, I’ve been “trying later” for days. Tri City should be ashamed of rolling out this garbage without testing it properly. This isn’t an upgrade — it’s a full system failure. If this is the best they can do, it makes me question how they handle anything behind the scenes.

The updated version of the mobile app and the online banking unfortunately are not an upgrade from the previous versions. They lack transaction details and are less user friendly. The reason for a mobile app is for quick transaction details on the go. The new app does not provide this. I am disappointed with the choice that Tri City made to “upgrade”.