Traumasoft EPCR

I miss ESO every day I have to use this dogwater app. I don’t even know where to start. The tabs are completely annoying to navigate. It doesn’t just automatically eliminate fields that aren’t relevant for patient disposition (like having a destination for a refusal) and then if you don’t put in the precisely correct things for the fields that aren’t needed you run into a cascade of issues when trying to finalize. And somehow I feel like I have different issues for the same disposition every time. N/A is included as an option for a lot of things but when you go to finalize it says N/A isn’t allowed (why??). I’m constantly running into issues where if I fix one thing it creates a new problem for finalizing and round and round we go. Great app if you want to torture your medics. I spend a minimum of 30 minutes after a call doing paperwork for calls that I would’ve had 95% completed prior to arrival at the hospital on eso and I’ve been using this for 2 years.

If I could give negative stars I would. This app and epcr program is absolutely terrible. I’d rather go back to paper charting than continue to deal with the every day annoyances of Traumasoft. It consistently doesn’t work. There’s so many bugs it’s not even funny. Crashes a minimum of 3 times doing each patient report. Good luck getting anything to load half the time. Your 10 minute report just turned into an hour. Take a picture of your documents to upload- crashes. Doesn’t pull CAD information like it’s supposed to. Fingers crossed it doesn’t crash after you’ve saved your narrative- those disappear often.

The lack of a usable app or software for a EPCR program that requires a full computer level hardware & good internet access & use correctly. Due to this software sweet being completely cloud based. Makes it difficult to use this software sweet on the Emergency Medical Services side as Company super & Paramedic level provider in the Field at a high value Agency with cell coverage internet that is less than favorable in areas that we provide services to. The learning curve is so unfavorable the agency is losing paramedics & other providers due to it. Now the reason I gave it one star is because the only individuals it seems to keep happy & satisfied with its product is the dispatch, wheel chair, Business office & course billing. As for the individuals in the EMS Field. If you curious about this software go take a look at the read it reviews by employees that are using an actively in the field today. There are very few favorable reviews that I could fined. Any way I have now spoke my pice & hope this developer will get there act together and prove me wrong as a provider & a supervisor in the field. But my IT background is ready to throw the tablets my compony uses out the window on the highway the software is so frustrating. There is no resign for it to take between 7 to 10 mins to finalize a chart on a tablet. Evan with a high speed internet service in the station. We fined you have to use your personal computers to get the job done. It adds extra stress to a already overly stressed job.