THE OUTNET: Luxury for less

I am a customer of outnet for couple years already. I was in love this items and customer service before. My last order was from November 4, until today I didn’t receive my package. I was calling during two weeks every another day. I asked to transfer my call to supervisor three days ago, I never received any calls back. I am totally not happy with service this time. Customer service always puts me on hold, doesn’t provide any information to me. I call to talk about the refund today, Rosalia informs me that she needs to do investigation firs. In the end, I don’t have my package and I don’t even know when I will receive my refund.

The app is easy to manage and purchase but think well as if the product comes damaged you will be frustrated like me. There was no other pair 40 and suddenly after i got 40.5 , a 40 is available but none can advise if its damaged. I got without tags, without travel pouch and authencity card # which the first returned pair had all. The after sales is so poor , its very stressful to get an answer . There are shops with apps which are a way better to deal with the staff. Exchange or return is easy to do but when you actually inquire something about a product none bother to take the inquired answered they refer to a quality check team who they dont communicate with. At a real shop is another treatment ! No comparasion

The Outnet has just gone through website and app update and it is absolutely horrible! You can’t see your past order details. Recent orders disappeared entirely. Old wish list did not save. Items that were in my shopping bag vanished and no longer exist under the designer name. Poor item descriptions and sizes are all mixed up and you cannot tell if you are looking at French or Italian sizing! The address got mixed up and I now have an address in there that I have not used in over a year. The app is really buggy. This is a massive FAIL!