T-Mobile Fiber: Gigaspire

I have had this service for four months and have not had a complete month without interruptions. The longest interruption lasted over night. The shortest lasted three to four hours. Fiber is supposed to be a more reliable source. Still have away to go. As I am writing this it just went down. What the hell!

Update: I appreciate the response from TMobile Fiber. Although your app still does not give an option, or button for parental control under time limit as you stated… Your app description claims to offer parental controls, but this is not accurate. Setting a time limit for a device is not considered parental controls. Gigaspire’s main website indicates that routers have the capability to restrict website access to specific sites; however, your app has removed this feature. You do not provide a method for families to safeguard their household from unwanted web access. It is unreasonable to expect users to utilize a separate app/service or third-party device to set these restrictions when the router is already equipped with this functionality. This lack of access is highly disappointing, especially considering the high-quality and reliable nature of TMobile’s fiber internet service.

You shouldn’t have own two apps to do basic things like pay your bills or to check you devices or just manage them. If I can post picture I would. “Your app is unable to connect at this time. Please verify that your app is updated to the latest version. contact your service provider if you need further assistance.” Is all this app ever says. I used to have spectrum I switched to T-Mobile fiber in August 2025 it honestly feels like it was worst decision we have ever made because we nothing good to say and we highly don’t recommend t mobile fiber. The agents doesn’t know how to work the darn apps or T-Mobile fiber internet they send you to somewhere else they give you a runaround the technicians don’t know what’s the problem with the Internet or how to fix these apps. But obviously this has been a known issues/problem. You can’t use the app, you have to use a different app to pay your bills and it feels like a chore.